Smart Assistants / Intelligent Assistants are virtual assistants that use artificial intelligence to help users with tasks such as scheduling, reminders, music playback, and more.
They can be found on smartphones, tablets, and other computer devices. and use natural language processing to understand user commands.
Some of the most commonly found examples of popular Intelligent Assistants include Apple’s Siri, Amazon’s Alexa, and Google Assistant.
- Combination of Next Generation Chatbots and Knowledge Graphs (See Below)
- Standard chatbots are typically programmed to give pre-defined responses
- Smart Assistants can create responses “on the fly”, summarising other information to create a much more human-to-human type interaction
- Smart assistants in corporations can be:
- Externally Facing – can help answer customers queries, can help them find information, can facilitate client onboarding and could even create upselling opportunities. Benefits include:
- Cost savings in staffing and time
- Improved customer satisfaction
- Better time-to-resolution for queries and problems, through quicker identification of problems and routing to correct agents to resolve customer problems
- Internally Facing – can help employees find access to information on internal processes, can summarise complex information in easily digestible formats, can help share knowledge throughout the company, can help with information discovery (contacts, processes, documents, information etc.), can increase transparency in the company and can aid onboarding. Benefits include:
- Cost savings in terms of time
- Knowledge sharing within enterprise areas
- Faster onboarding
- Better trained staff
